by Pamela Jett | Nov 24, 2015 | Latest Insights
When you change the way you look at things, what you look at changes. This common adage illustrates the power of perspective. Understanding the power of perspective can boost our communication skills and leadership abilities. Exceptional communicators and leaders know...
by Pamela Jett | Nov 19, 2015 | Latest Insights
The ability to disagree without being disagreeable is a vital communication skill for success both at work and at home. Here is a not so obvious way to increase the likelihood your next difficult conversation doesn’t escalate or do damage to the relationship. Watch...
by Pamela Jett | Oct 28, 2015 | Latest Insights
Has this ever happened to you? You are in the midst of a crucial conversation and the other person becomes very emotional or intense. They might even begin to yell or behave in a hostile fashion. Most people will the get drawn into a discussion of this inappropriate...
by Pamela Jett | Oct 21, 2015 | Latest Insights
When dealing with negative people, be relentless. Relentlessly positive, that is. The focus of my recent webinar “Snipers, Steamrollers, and Chronic Complainers” was on words to choose and words to lose in order to train difficult people that their...
by Pamela Jett | Oct 8, 2015 | Latest Insights
You know the type, don’t you? The person who makes blanket statements such as “that won’t work” or “it will take too much time” or “that will cost too much money” in response to every new idea or proposal? These people are what I call Wet Blanket Negativists. They...
by Pamela Jett | Sep 29, 2015 | Latest Insights
Difficult people are everywhere. There are exploders, snipers, steamrollers, and chronic complainers in our personal lives and in our professional lives. While it might be possible in our personal lives to avoid difficult people to a degree, it is virtually impossible...
