How to Say “No” More Effectively

How to Say “No” More Effectively

Celebrities and other well-known figures have been chatting on social media lately about how, “No is a complete sentence.” While I agree with the intended spirit of this message, a message intended to empower and to reinforce that we don’t need to explain our choices,...
The Surprising Reason Difficult People are Difficult

The Surprising Reason Difficult People are Difficult

Difficult people are everywhere. And while we can’t make difficult people disappear (drat!) or whip out the duct tape to silence them, it can be very helpful to have a basic understanding of why they are difficult. Regardless of your position or title, no matter how...
Crucial Communication Skill: The Art of the “Ask”

Crucial Communication Skill: The Art of the “Ask”

 Asking for resources such as money, time or equipment can be daunting.  High caliber communicators know how to gain cooperation and ask for the resources they need to move a project forward. If you haven’t mastered these skills, the “ask” can be made easier and...
Leadership Superhero Power: Emotional Intelligence

Leadership Superhero Power: Emotional Intelligence

Emotional intelligence is the ability to identify, understand, manage, and use emotions in positive and constructive ways. It’s no secret.  Emotional intelligence, EQ, is a necessary superpower for a leader who wants to be effective.  Leaders who are able to...