by Pamela Jett | May 24, 2017 | Articles
Passive-aggressiveness, sometimes known as the “nice-nasty,” is communication (behavior) that is “nicety-nice” on the surface. However, the underlying message or intent is mean, rude, nasty, and/or manipulative. It is sugar-coated vitriol....
by Pamela Jett | May 2, 2017 | Articles
For decades I have been advocating professionals to stop saying “I’m sorry” and replace it with “I apologize.” This small change can make a big difference because: We often say “I’m sorry” out of habit and wind up...
by Pamela Jett | Mar 16, 2017 | Articles
I was having lunch with a few colleagues the other day. We were discussing our goals and plans for our respective businesses and one colleague, a colleague I also consider a good friend, admitted one of the things she needed to focus on “wasn’t really very...
by Pamela Jett | Mar 7, 2017 | Articles
We’ve all heard the adage “what gets rewarded gets repeated.” As leaders, giving intentional praise is one of the easiest, if not the easiest, ways to reward employees. Turns out, this is also a way to improve the performance of your not so stellar...
by Pamela Jett | Jan 18, 2017 | Articles
Would you like to be taken more seriously by your leader? Are you looking to enhance your influence and make a bigger impact on your organization’s goals and objectives? Are you seeking to garner the attention, authority, and respect you have earned? Would you like...
by Pamela Jett | Nov 15, 2016 | Articles
As a leader, have you unleashed the power of yes with your team? In particular, are you offering unequivocal “yeses” as often as possible? Every leader or manager knows that saying “yes” to an idea, proposal, or request can positively impact morale, engagement, and...
