Includes the following webinars:
Calm, Cool, and Collected Communication Skills for Emotionally Charged
The ability to stay professional and take the high road (even when others don’t) is a crucial success skill. Master the art of “goat hiding”, learn language patterns to disagree without being disagreeable, and what to say when others are on the attack. A must have program for everyone.
How to Handle Conflict and Confrontation
Conflict is inevitable. Anger and hurt feelings are not. Learn how to handle conflict and confrontation in a professional fashion. Learn what to say and what not to say in order to reach agreement discover words that trigger defensiveness in others, and what to say when tempers start to flare.
Snipers, Steamrollers, and Chronic Complainers
Difficult people can derail careers and wreak havoc on productivity. Discover why difficult people are difficult and what we can (and cannot do about it.) Master language to respond to passive-aggressiveness, verbal attacks, bullies, and much more.
Not Everyone Was Raised at Your House
The world genuinely is a different place to different people and professionals not only recognize this truth, they use it to their advantage. Discover how to communicate with others, even those very different from you, to achieve greater success than ever before.